Frequently Asked Questions
Find answers to common questions about our premium audio products
How do I pair my Soundcore earbuds with a Bluetooth device?
Open the charging case and keep the earbuds inside. Press and hold the button on the case for 3 seconds until the LED indicators flash white. Select 'Soundcore' in your device's Bluetooth menu.
Are Soundcore headphones sweat-proof for workouts?
Most Soundcore sport models feature IPX7 or SweatGuard technology, making them fully resistant to sweat and water splashes during intense exercise.
How can I update the firmware on my device?
Download the Soundcore App from the App Store or Google Play, connect your device via Bluetooth, and follow the on-screen prompts for any available updates.
Does Soundcore support Active Noise Cancelling (ANC)?
Yes, many of our premium models feature multi-mode Active Noise Cancelling that can be customized via the Soundcore app to suit your environment.
What is the battery life of Soundcore portable speakers?
Battery life varies by model, but our portable speakers typically offer between 12 to 24 hours of playtime on a single charge.
Can I use one earbud at a time?
Yes, our 'Mono Mode' allows you to use either the left or right earbud independently while the other remains in the charging case.